Delivery Information

Staying Brilliant Requires A Little Love & Care.

Founded in 2009, Palazo Jewellery has grown to become the fastest retailer of diamonds and fine jewelry by offering our customers an unparalleled level of service.
Diamonds are like your relationship — strong and made to last, but worthy of great care. Follow a few simple steps to keep your diamond shining its brightest.
 

Free FedEx® Shipping

Palazo Jewellery offers free FedEx® shipping on every order within the UAE. Orders over $500 ship with FedEx Priority Overnight® service, while orders under $500 ship with FedEx 2Day® service. Additionally, all loose diamonds orders ship with FedEx Priority Overnight® service.
 

30-Day Return Policy

We offer a 30-day return policy on every item. 
Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the right decision.
If for any reason you are not satisfied you can return any item, without custom engraving and in its original condition, within 30 days of the date of shipment for a refund or an exchange. It's that simple.
 
Our Return Process
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Palazo Jewellery), or damaged in any way cannot be accepted for return. Engraved jewelry items (not including wedding rings) may not be returned. Engraved wedding rings may be returned, however, the engraving fee is non-refundable. Returns with no INVOICE, and packages that are improperly packaged or uninsured will be refused receipt.
 

Free Gift Packaging

All Palazo Jewellery products come with free, elegant gift packaging. You may also enclose a personalized gift card with your order.